Characteristics and Competencies of a Steward
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A steward knows the union, the contract, and work rules.
Because they are often called upon by other members for information and explanations, stewards must familiarize themselves with the contract, the structure and resources of the union, and the rules at their workplaces.
A steward knows how to delegate.
Smart stewards try to find people in their areas to help them with their many tasks. When more people are involved with the union, the union grows stronger. It can be difficult for stewards who represent large numbers of workers to carry out all of their duties. That's why stewards need to set priorities, to make sure the important duties aren't ignored because of pressing day-to-day demands. One way many stewards get their job done is by recruiting members in their areas to help them do specific tasks.
A steward knows how to communicate clearly.
A good steward believes that sharing information about the union's agenda, about changes in work rules, and about union news empowers members.
A steward knows how to listen.
Listening to other members is at the heart of a steward's primary responsibilities. By listening to members, a steward can represent fellow workers fairly, formulate positions and develop a plan of action.
A steward is knowledgeable about resources.
Stewards don't know everything, but they do know where to get answers to members' questions. A steward who is well prepared is familiar with the people and resources appropriate to meeting members' immediate needs.
