Case Study (Part 1 of 4)
Carla’s Recruits
Jeff Markham was really impressed with his new job and especially with the great camaraderie he felt with all of the other workers at the SUNY hospital lab. Ever since his first day, he’d noticed how one worker in particular, Carla Villanueva, seemed to enjoy her work almost more than anyone else. In spite of the fact that Carla seemed serious about work, serious about the problem-solving projects in the laboratory, and serious about the morale in her department, she was also friendly, social, and well-organized. Carla was a worker just like Jeff, but she seemed to frequently find herself in a leadership role.
