Case Study (Part 2 of 4)
Carla’s Recruits
Jeff couldn’t help but notice how Carla made an effort to solicit opinions from everyone when she was the designated group leader on a particular project. Management had decided it was time for annual evaluations and frequently called workers away from a project meeting right in the middle of important discussions. The project group became frustrated with their stuttering progress and one of the group members, Mark Hawks, suggested: “Hey, Carla, why don’t you flex your muscles and ask the boss to give us a break?”
