Lesson 2 Objectives
By the end of this lesson, you will be able to:
- explain the basic principles that support credible stewardship
- demonstrate and practice active listening skills
- determine the appropriate conditions for listening to member problems
- plan for simple, key communications in the work area
- identify the “five fatal flaws” that should disqualify a candidate for steward
This lesson consists of 30 pages and will take you approximately 15 minutes to complete.
