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Lesson 2: The Steward as Leader and Communicator Page 6 of 30

Four Cornerstone Principles

Problem solvingSecond, a steward believes that problem solving is the primary goal in all situations, whether the problem is big or small.

Problems never turn into solutions when they are ignored, minimized, or denied. When people try to solve problems by violence, anger, or by venting their frustration, they often lose credibility.

Stewards are focused on civil, proactive discussions to achieve solutions to all kinds of problems.

 

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Lesson 2: The Steward as Leader and Communicator Page 6 of 30