• Introduction to Lesson 2
• Leadership Principles
• Four Cornerstone Principles
• Listening Skills
• Listening to Members
• Communications Are Key
• The Five Fatal Flaws
• Case Study: Learning to Listen
• Assess Your Learning
• Summary/Preview

Active Listening

Active listening involves four major steps:

1. prepare to listen
2. attend to the speaker
3. appreciate and acknowledge what was said
4. conclude the conversation positively and definitively

You can also ask for more information without asking a question:

• invite the speaker to continue: i.e., “Say more about that …”
• use I-contact (start your sentences with “I”): e.g., “I’m concerned that you’re having trouble understanding, Joe…”

Each of these techniques is summarized in the next pages.