Listening to Members
In every workplace, nearly every worker can become frustrated, depressed, angry or alienated—depending on the atmosphere at their place of work. When the quality of the work atmosphere deteriorates, then the quality of work itself can suffer; people can become distrustful of one another; efficiency can sag.
The steward is the key link between union members and the union officers and staff. It’s the steward who can keep other union leaders informed about members’ problems and concerns.
When stewards don’t listen to what people are upset about, the union gets out of touch and loses the confidence of members.
