• Introduction to Lesson 2
• Leadership Principles
• Four Cornerstone Principles
• Listening Skills
• Listening to Members
• Communications Are Key
• The Five Fatal Flaws
• Case Study: Learning to Listen
• Assess Your Learning
• Summary/Preview

The Five Fatal Flaws

There are five fatal flaws that a good steward must avoid. These flaws are:

1. An inability to learn from mistakes. Stewards are human and may, from time to time, make a mistake. When that happens, stewards, just like other humans, must learn from that mistake.

2. Lack of core interpersonal skills and competencies. Stewards must not be abrasive, insensitive, cold, arrogant, or bullying with members or they will be quick to fail. Even a healthy share of other notable qualities such as organization, intelligence, hard work, or administrative skill cannot overcome poor interpersonal skills.

3. Lack of openness to new or different ideas. Stewards must be able to “think out of the box” and be open to new ideas. The lack of openness creates a stagnant climate and curtails progress, affects morale and escalates turnover in leadership.

Click on the Next button for flaws 4 and 5.