• Introduction to Lesson 2
• Leadership Principles
• Four Cornerstone Principles
• Listening Skills
• Listening to Members
• Communications Are Key
• The Five Fatal Flaws
• Case Study: Learning to Listen
• Assess Your Learning
• Summary/Preview

The Five Fatal Flaws (continued)

4. Lack of accountability/responsibility. If stewards are responsible for their actions and decisions, others will respect them. Great leaders are those who model personal accountability. They are always mindful of their role as models of expected behavior and are not afraid to seek support from others to help them meet expectations.

5. Lack of initiative. Failure is almost certain if a steward doesn't take action to make things “happen.”

Next—read the story of Sharon, and how one steward, Kate, uses her listening skills to solve problems. When you've finished reading, use your new knowledge to answer questions about the story.