Assess Your Learning: Never Too Late

Without a doubt, the story of Ed, Carrie and Tom suggest a multitude of problems. Some of these problems are related to one another; others stand alone. Some problems can be solved by the action of the steward, and others require much more complex solutions.

In the space below, formulate a plan to solve these problems. Then compare your ideas and strategies with those of our experts when you click the Submit button.

Problems associated with this story	Suggestions and strategies for solving problems
Example: Carrie has a bad attitude toward Tom’s relationship with Ed.	Labor and management often work side-by-side-they are not always antagonists. Carrie might need to get to know Tom better.
Carrie is often late.
Carrie is defensive with Ed.
Ed is uncomfortable confronting Carrie.
Tom expects Ed to fix the problem(s), as if Ed were the supervisor.
Tom wants to initiate disciplinary action through HR.
Up-State Psychiatric Center is plagued with understaffing, lack of competitive salaries, and mandatory overtime (MOT).
Lateness is a problem throughout the entire facility.