Because they are often called upon by other members for information and explanations, stewards must familiarize themselves with the contract, the structure and resources in the union, and the rules at their workplaces.
Smart stewards try to find people in their areas to help them with their many tasks. When more people are involved with the union, the union grows stronger. It can be difficult for stewards who represent large numbers of workers to carry out all of their duties. That’s why stewards need to set priorities, to make sure the important duties aren’t ignored because of pressing day-to-day demands. One way many stewards get their job done is by recruiting members in their areas to help them do specific tasks.
A good steward believes that sharing information about the union’s agenda, about changes in work rules, and about union news empowers members.
Listening to other members is at the heart of a steward’s primary responsibilities. By listening to members, a steward can represent fellow workers fairly, formulate positions and develop a plan of action.
Stewards don’t know everything, but they do know where to get answers to members’ questions. A steward who is well prepared is familiar with the people and resources appropriate to meeting members’ immediate needs.